Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at vedabruce@charlieatticus.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at vedabruce@charlieatticus.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at vedabruce@charlieatticus.com.
Thank you for supporting Handmade by Veda jewelry shop! Each piece is intuitively handcrafted and made with love. I want you to be happy with your purchase and am here to help if something isn't right.
Returns are accepted within 14 days. To be eligible for a return:
~Item must be in its original condition.
~Item must be returned in its original packaging, if applicable.
~The return request must be submitted within 14 days of delivery.
Please contact me before returning any items. Unauthorized returns may not be accepted.
Non-Returnable Items
~Earrings that have been worn
~Final sale or clearance items
If an item is returned in a condition that does not meet return requirements, I reserve the right to refuse the refund.
Original shipping costs are non-refundable. The customer is responsible for return shipping costs. Please use a trackable shipping method. I am not responsible for returns that are lost or damaged while being shipped back to me.
Damage Caused by Improper Care
My jewelry is handmade and should be handled with care. I am not responsible for damage caused by improper care, accidents, misuse, or normal wear and tear.
International Orders
International orders are generally final sale, except where applicable law provides customers with a mandatory right to cancel, return, refund or receive a remedy. Nothing in this policy limits any consumer rights that cannot be legally excluded.
Customs-Related Returns
Orders refused or returned due to unpaid customs duties, import taxes or other destination-country charges are not considered eligible returns. Any refund will be handled in accordance with the Return & Refund Policy and applicable law. Original shipping costs and any return or other fees incurred by me may be deducted from the refund where permitted by law.